---
title: "Remote Support - Camporese Spa"
description: "Company specialized in trading of revised Heidelberg print machines with post-selling assistance"
url: "https://www.camporese.it/services/camporese-remote-support"
date: "2026-07-03T20:39:31+00:00"
language: "en-GB"
---

### Instant support

Your emergency call is immediately processed.

### Remote Service

Immediate diagnosis via remote with possible reparation.

### Be prepared

Knowing in advance the spare parts necessary on site.

### Faster repair time

Decrease service time required for solve malfunctions.

### Save money

Unexpensive solution to decrease not working time. I-Box auto-installing via post

### ---

What it is

We studied a web-based Remote Service that provides the connection to all kind of Heidelberg models (Up 2000) to our expert engineers provided with laptops in order to interactive remote diagnosis, troubleshooting and very quick customer support.

### ---

How it works

At the emergence of the anomaly, put in touch with our phone number +39 049 767166 and +39 02 97164386 or our green number from Italy 800 592 177.

Fault signal is automatically forwarded to our engineer.

**I-BOX Auto-installing system**

![i box](https://www.camporese.it/images/servizi/i-box.jpg)

It's about a small device to connect to the printing company network that is able to put in communication with our remote service center every kind of Heidelberg machine with CP2000 or Press Center.

This device will be sent via corrier and doesn't need our specialist comes insite to put in operation: it'enought to connect the power cable and the ethernet network cable.

This service offered exclusively by Intelligent Service a branch of Camporese Group, no necessary howsoever other installation or software on the machine.

The connection I-box recognizes the machine Heidelberg and put in connection with our central remote service "only" when request by the printer, whom, pushing a simply bottom could receive just in time our technical support. The connection will be available only the time decided by the printer.

The device can also be phisically installed far away or closed to the machine Heidelberg.

Intelligent Integration System 2.0:

- is able to supply you a just in time post sale service
- resolving electronic malfunction
- is able to make the rapid diagnostics quickly.

Our specialist, 70% of cases solves the problem make you save time and money compared to traditional service.

In all other cases, after your emergency phone call we are ready to travel just in the time to arrange the technical intervention thanks to our huge team of engineers and full stock of spare parts.

### Additional informations

### References

More than 40 Remote Service installation to our customer in only two years.

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